At Lennox, we aim to offer an exceptional after sales experience and believe that any chance to communicate with our customers is beneficial, as it affords us the opportunity to obtain valuable feedback, enabling us to continuously improve our processes.
Lennox is an authorised service centre for many of the largest global brands. We maintain a large stock of replacement parts for the equipment that we sell, and also source and install spare parts for a wide range of other equipment. Our engineers are trained by the manufacturer and fully qualified to repair and service the most technical of laboratory equipment. We can service or repair equipment at your location and can include calibration after repair - thus negating the need to arrange a separate follow up calibration call. In some cases, it may be more practical to return items to our Service Department for repair, and in this instance, we ensure prompt and efficient resolution.
The key benefits of regular service on your equipment include; higher levels of accuracy and efficiency, decrease in likelihood of equipment failure and the ability to enhance the lifespan of an instrument. In the long term this will benefit your organisation by maintaining fully optimised equipment as well as keeping capital spend to a minimum.